Refund policy

Subscription Billing & Cancellation Policy

At Letters to the Saints, our subscription letters are thoughtfully planned and prepared in advance. To make this possible, we operate on an advance-billing cycle.

Our billing occurs on the 1st of every month, which secures and funds the letter sent to you on the 1st of the following month (for example: your August 1st payment secures the letter that ships on September 1st).

Because of this advance scheduling, we do not offer immediate cancellations, mid-cycle stops, or partial refunds once a payment has processed.

How Cancellations Work:

You are free to cancel your subscription at any time to prevent future automatic renewals. However, because payments secure the upcoming month's letter, your cancellation behavior depends strictly on when you cancel:

Example 1 - If you cancel BEFORE the 1st of the month: You will not be billed on the upcoming 1st. However, you will still receive the upcoming letter that you already paid for on the previous 1st. (Example: Canceling on July 28th means you will not be billed on August 1st. You will still receive your August 1st letter which was paid for on July 1st, but you will not receive a September 1st letter).

Example 2 - If you cancel ON or AFTER the 1st of the month: Since your payment for the month has already processed, you will receive one final letter on the 1st of the following month. Your subscription will then close, and you will not be billed again. (Example: Canceling on August 5th means you will still receive the September 1st letter you paid for on August 1st. Your subscription will then close, and you will not be billed on September 1st).

How to Cancel:

You can manage or cancel your subscription at any time by logging into your customer account via our website (daniellewestphal.com/account), or by using the "Manage Subscription" link found in your original order confirmation emails. 

If you have any questions or need assistance with your subscription account, please reach out to us at support@daniellewestphal.com and we will be happy to help.